You can register Yes Bank Complaint Online and also keep a track of Yes bank complaint status 2020 easily from home.
YES Bank is headquartered in Mumbai, Maharashtra, India. The bank was founded by Ashok Kapur and Rana Kapur. The bank was primarily into providing retail services to its customers. The presence of the bank is in 28 states and about 9 union territories. The bank has been awarded as one of the fastest and top-growing banks in the country. YES Asset Management and YES Securities are the other two wings under YES Bank.
YES Bank Complaint Registration Online
YES Bank makes use of the online platform for registering and the address of complaints. There are certain processes the user has to follow to register and file a complaint with the bank.
The complaint registration form is the avenue to register any kind of complaint the user faces with the bank.
Stage 1:
This requires the user to fill up all the necessary information about a bank account. One of the best features of the bank is that it accepts complaints even from those who aren’t registered with the bank. All the details about the bank account should be mentioned. The bank account number, the mobile number of the user, the category under which his complaint falls, and the kind of issue he faces with the category of complaint he has mentioned.
Stage 2:
Once the complaint form is submitted to the bank, the user gets a call from the bank to his mobile number or a mail to his registered e-mail ID.
Stage 3:
The user has to follow all the required steps instructed by the bank to get his complaint rectified. In case he finds any discrepancies with how the complaint is being handled, he can elevate it to the higher officials of the bank.
Stage 4:
Even if the higher officials don’t deliver proper output, the complaint can be raised to the next level of officials, the banking ombudsmen.
Types of Complaint
With the leveraging of banking in an online platform, the type of complaints being registered with the bank has grown on a massive scale. These are the types of complaints one faces with the bank.
- Very high charges are being levied on credit cards and other types of debit cards
- Customers not received well at the bank
- Neglecting loans to a particular section of the people who visit the bank
- When a bank doesn’t allow a person to open an account despite holding relevant documents
These are some of the common complaints. The other major ones are based on online banking experiences like money theft.
How to Register a Complaint in Yes Bank?
With the leveraging of banking in an online platform, the type of complaints being registered with the bank has grown on a massive scale. These are the types of complaints one faces with the bank.
- Very high charges are being levied on credit cards and other types of debit cards
- Customers not received well at the bank
- Neglecting loans to a particular section of the people who visit the bank
- When a bank doesn’t allow a person to open an account despite holding relevant documents
These are some of the common complaints. The other major ones are based on online banking experiences like money theft.
FAQs (Frequently Asked Questions)
YES, the bank provides a complaint registration form on its website. One can download the application form, and take a printout of the form. Fill in the application form and send it to the registered address of the bank. This is how one could send complaints to the bank in offline mode.
One elevates the issue one faces with the bank only by making use of the Ombudsman method. It is the regulating body of the bank and when the customer finds that the complaint registered doesn’t get rectified even after 10 days or so. The ombudsman is not related to any bank. He is only in charge of overviewing the functions of the bank and in case of any misdoings.
Yes. It is not mandatory that only registered users of the bank can register a complaint with the bank. Anyone who is facing any issues with the bank even with the website of the bank can register a complaint with the bank.
There is an option available in the mobile application named customer grievances. One needs to make use of this option to register a complaint with the bank. There is another advantage available to users while making use of the application is that one can receive updates via the app itself.