HDFC Bank is a financial and banking service institution of India. Moreover, its headquarters are in Mumbai, Maharashtra and it was established in 1994. Indeed, HDFC bank is the largest bank in India in terms of market capitalization. Further, it is the largest private sector bank in India according to assets.
We have provided key insights into filing a complaint as well as checking the complaint status online in HDFC bank.
- 1 HDFC Bank Grievance Redressal Mechanism
- 1.1 Level 1: Branch Manager
- 1.2 Level 2: Grievance Redressal Cell
- 1.3 Level 3: Nodal Officers/Principal Nodal Officer
- 1.4 How to File a Complaint in HDFC Bank?
- 1.5 Complaint filing through HDFC Bank Customer centre
- 1.6 Submit complaint at the branch
- 1.7 Complaint submission through post
- 1.8 File a complaint in HDFC Bank Online
- 1.9 How to Check HDFC Bank Complaint Status Online?
- 1.10 Conclusion
- 1.11 FAQs – Frequently Asked Questions
HDFC Bank Grievance Redressal Mechanism
Particularly, the bank offers a three-tier escalation grievance mechanism for the customers. Also, this mechanism ensures offering satisfactory and relevant solution to customers. This three-tier escalation involves the following mechanism for customer grievances:
- 1st Level: Branch Manager
- 2nd Level: Grievance Redressal Cell
- 3rd Level: Principal Nodal Officer
Level 1: Branch Manager
At first, the complaints are registered to the concerned branch. At this level, you may register the complaint through any of these following channels:
- Net banking
- Retail branches
- Phone banking
Furthermore, the branch manager is responsible for immediate grievance resolution. In general, this mechanism provides a period of 10 working days for complaint resolution.
Level 2: Grievance Redressal Cell
If resolution from level 1 fails to meet your expectation, then you may contact Grievance Redressal Officer. You may access any of the following channels to approach GRO:
- Call to HDFC Bank Customer Care Number
|For banking products||For credit cards|
|Timings||Monday to Friday 09:30 am to 05:30 pm|
|Generally, not available on all Sundays, 2nd & 4th Saturdays and bank holidays|
- Write to HDFC Bank
|For depository services and banking products||Ms. Punam Umesh Naik (Grievance Redressal Officer), Grievance Redressal Cell, HDFC Bank Ltd, 2nd Floor, Zenith House, Mahalaxmi, Mumbai-400034.|
|For credit card complaints||Manikandan PS (Grievance Redressal Officer), HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai 600041.|
- Email to HDFC Bank
Also, to send an email to GRO, you should visit the link. Here, fill necessary information such as complaint reference number and others. At last click on Submit and your email will be sent to GRO.
Level 3: Nodal Officers/Principal Nodal Officer
In case you are dissatisfied with previous resolution, you may escalate your issue to Principal Nodal Officer. To contact this officer, you may use any of these following channels:
If after following all the above mentioned steps, you may further contact the Banking Ombudsman. The Banking Ombudsman is appointed by RBI for issue resolution. In general, you are eligible for this step if:
- Issue is still unsolved
- No resolution within 30 days of complaint submission
- Received dissatisfactory resolution
Further, you may get details of Banking Ombudsman from this link.
How to File a Complaint in HDFC Bank?
Undoubtedly, HDFC Bank provides numerous channels using which you can file a complaint. Moreover, these channels are easy and ensure convenience for customers. You need to provide complete details of your complaint while submitting it with the bank.
Complaint filing through HDFC Bank Customer centre
Undoubtedly, you can easily get in touch with the bank through the customer support services. Furthermore, this number can help in multiple ways to customers regarding their banking needs. In addition, you can get access to your loans, accounts, investment services, and credit cards, etc.
Moreover, it has different phone banking numbers for all cities where the bank is operational. If you are not aware of these numbers, then you should visit the link. Also, these numbers are for residential customers only.
Customer Care Numbers of HDFC Bank in India is as follows:
|Delhi and NCR||011 61606161|
Also, there may be call charges applicable as per your service provider’s tariff plan.
Submit complaint at the branch
Further, you can visit the nearest HDFC bank branch to submit a complaint. If you do not know about nearest branch, then you may locate using this link.
Here, you may find nearest HDFC bank branch as well as ATM. You may file your grievance as well as get resolution.
Complaint submission through post
Besides, you may write your grievance/query to the postal address of the bank. However, it may involve small amount of charges. You need to mention your personal and grievance details so that the bank may contact you.
For credit card complaints:
|Regular post||Manager, HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur PO Chennai – 600 041|
|Courier||Manager, HDFC Bank Cards Division, # 8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600 041|
For Other products than credit card:
HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai – 400 083
File a complaint in HDFC Bank Online
Besides that, you may file a complaint online in the bank. Undoubtedly it is an easier way for complaint submission. However, HDFC bank website offers you this facility wherein you need to enter your company details.
Therefore, you need to visit the website of HDFC bank to proceed further. Also, you can directly visit the link to submit a complaint online.
- Further, you have to select whether you are an HDFC customer or not.
- Then select the product/service that you are dissatisfied with.
- Further select Query related to the chosen product/service.
- In addition, you have to select the type of query and click on “Submit”.
- After that, a complaint reference number will be assigned to you.
- For further complaint, you may visit the link to file a complaint online.
- Then start filling the form with a complaint reference number and other details.
- Finally, click on Submit and your compliant will further be submitted for immediate action.
How to Check HDFC Bank Complaint Status Online?
After that, you have a facility to track the complaint status. For this, you may either visit the branch or contact through customer support. Besides, you can visit the website and track the complaint online.
- Firstly, you should go to the link to track the complaint status online.
- Then enter your correct complaint reference number and click on Submit.
Following this, you will get the current status of complaint on the screen. Also, this facility is unavailable for credit cards at current time.
Indeed HDFC bank is one of the leading private sector banks in India. Moreover, it offers assistance to customers in all possible ways. Therefore, in case of any assistance, you may contact the bank through customer support at any time.
FAQs – Frequently Asked Questions
Through branch, Customer care, Post, Official Website, Net banking/phone banking.
Generally maximum of 30 days is allotted to the bank to resolve the grievance. Additionally it includes complaint escalation to branch manager, grievance redressal officer and Nodal Officer.