It is highly important to be able to submit and track complaints conveniently. With emerging technology convenience is now the talk of the town, so this article will help you find the easiest and most convenient ways to Submit and Check the status of your Complaint to the Central Bank of India.
Central Bank of India Complaint Online
The following are different modes that allow you to file a complaint with the Central Bank of India.
To submit your complaint online via mobile phone or desktop, click on the link below:
Make sure to keep your account number, IFSC code, and other info handy while submitting a complaint.
File a Complaint by Sending an SMS
The complaint filing service via SMS is available in certain cases at the Central Bank of India. They are:
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For Blocking all Cards Linked to a Mobile Number
LOST and send the SMS to the number mentioned hereinafter.
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For Blocking Specific Card Number
LOST <space> card number and send the SMS to the number mentioned hereinafter.
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For Blocking Card in a Specific Account
LOST<space>Account number and send the SMS to the number mentioned hereinafter.
Send any of the above codes by registered mobile number to block your card(s) at 91+9967533228
Central Bank of India Complaint Toll-Free Numbers
The different numbers are dedicated to addressing different complaints.
They are:
| NATURE OF COMPLAINT | Contact Number |
| Internet Banking (Internet Banking inquiry, Mobile Banking) | 1800 22 1911 |
| For technical issues | 1800 22 1911 |
| For Reversal/failed transactions | 022-61648613 |
| Card Hotlisting /
Card not working |
Card Hotlisting /
Card not working |
| Card not working for online registration/transaction. | STD Code – 022 49197323 |
| For a failed transaction in ATM/POS/Online & Account debited requiring reversal | STD Code – 022 49197314 /15 |
| Call Center (Customer related Services) | 1800 22 1911 |
| Credit Card Call Center (Customer related Services for Credit Card) | 1800 222 368 (Toll Free ) & 022-66387737 ,66387743 |
Other toll-free numbers are 1800 110 001, 1800 180 1111
Important Note: Departmental telephonic contacts are available during Office hours only. Otherwise, you can contact at general 24×7 toll-free no. 1800 22 1911.
Write a Complaint via Email
Different Complaints or grievances at the Central Bank of India can be addressed at different email ids. They are:
| Nature of Complaint | Email address |
| Card Hotlisting /
Card not working |
[email protected] |
| Card not working for online registration/transaction. | [email protected] |
| For a failed transaction in ATM/POS/Online & Account debited requiring reversal | [email protected] |
| For other miscellaneous complaints | [email protected] |
| Digital transactions support | [email protected] |
| For technical issues | [email protected] |
| For Reversal/failed transactions | [email protected] |
| PMJDY grievance redressal | [email protected] |
Submit CBI Complaint via Post
You can send a complaint via post directly to their Assistant General Manager at the following address.
Central Bank of India,
Operations Department,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk,
Fort, Mumbai 400 023
How to Check Central Bank of India Complaint Status Online?
Customers of the Central Bank of India get a Unique Identification Number (UIN) while lodging online complaints. This UIN will be used in helping the complainant to track the latest position of their complaint in the future.
Click here to track your complaint by entering Complaint Reference Number:
Sir/Ma’am
I write to you with utmost regret the apathy and carelessness of your staff at CBI, Lalpur Branch, Ranchi (IFSC Code CBINO280079).
My father Shri Radhey Shyam Choubey, aged 80 yrs, has his pension account at this Branch.
He submitted his Life Certificate in person in Nov 2020 (despite being ill with many age-related ailments including diabetes, hypertension, and thyroid to name a few). However, the same seems to have not been updated in your system and he has not received his pension for the month of Mar and Apr 21.
This is not the first time. In Nov 2019, I personally took the pensioner to the Branch. The lady in charge would not leave the phone for full 30 mins chatting with a friend. When I objected to it, she made a scene. The Manager calmed me down but again the Life Certificate was not updated and my father did not get his pension for two months in 2020.
At the outset, I must also admit that I found out the no. of Mr. Pawan and spoke to him. He was considerate and assured us of quick action.
May I request you to kindly look into the matter and instill some compassion in the staff at your Lalpur Branch?
Warm regards
Manoj Choubey
Son of Shri Radhey Shyam Choubey