Track Axis Bank Complaint Status: Since 1993, Axis Bank has been a private sector bank in India. Headquartered at Mumbai, it serves through innumerable financial products. Moreover, it has 4,800 branches, 4917 machines for cash recycling, and 17801 ATMs across India. Also, it operates throughout the world with 9 international offices.
Register a Complaint in Axis Bank
This article discusses the complaint registration and status tracking process of Axis Bank along with its grievance redressal policy.
File Complaint Online
Obviously, you need to go to the bank’s website for online registration of complaints. After that, follow these steps:
- Check for the support option at the top of the page and click on it.
- Then choose “Have a complaint” and click on “Submit a complaint”.
- Now tap on “Chat”. Further, provide your Registered Email ID and mobile number. At last, enter CAPTCHA and click on “Start Chatting”.
- Consequently you need to provide all details regarding your concern/grievance. After that, you will get a complaint registration number.
Axis Bank Complaint Toll-Free Number
- At the bank branch
- Call-center: 1860-500-5555 or 1860-419-5555
- Customer support: www.axisbank.com/support
Axis Bank Grievance Redressal Mechanism
Specifically the bank’s grievance redressal mechanism is divided into four levels. Therefore, to get satisfactory response, you need to go through these levels one-by-one. So, here is the entire process to raise a concern/grievance under this policy:
Level 1
For the first time, you need to contact the bank to raise a concern/grievance. However, you can reach the bank through different channels. Following are these channels:
- Branch/Loan Center
- Live chat at www.axisbank.com/support
- Call on:
1800-419-0068 (from 08:00 am to 08:00 pm) or 1860-419-5555, 1860-500-5555 (24×7)
Level 2
If you get dissatisfaction at level 1, then you can approach the Nodal Officer. Similarly, the bank provides different channels to connect to Nodal Officer namely:
- Email at nodal.officer@axisbank.com
- Call on 91-080-61865200 (09:30 am to 05:30 pm Monday to Friday)
- Write to Circle Nodal Officer for branch-related complaints
- Letter: Download and fill grievance form here. Send to the mentioned address
Nodal Officer Address:
Nodal Officer, Axis Bank Ltd,
NPC1, 5th Floor, “Gigaplex”,
Plot No I.T.5, MIDC, Airoli Knowledge Park,
Airoli, Navi, Mumbai-400708
Level 3
In case of dissatisfaction from level 2 response, you can contact the Principal Nodal Officer. Here you can escalate your issue to the Principal Nodal Officer through the following:
- Email at pno@axisbank.co
- Call on 91-080-61865200 (09:30 am to 05:30 pm Monday to Friday)
- Letter: Click here for the grievance form and send it to the address mentioned in the same.
Principal Nodal Officer Address:
Principal Nodal Officer, Axis Bank Ltd
2nd floor, The Ruby, 9- Senapati Bapat Marg,
Dadar, Mumbai -400028
For security purpose, the bank does not respond to unregistered email-IDs. If you are not an Axis Bank customer, you need to call on toll-free number to receive Service Request Number.
Level 4
If dissatisfaction from level 1, 2 & 3 still persists, then you can contact to the Banking Ombudsman, under Banking Ombudsman Scheme 2006. Also, you may contact the same if the bank fails to provide proper resolution within 30 days.
Timeframe to Resolve Complaint
- Bank will get 10 days of turnaround time for resolution.
- Also, Nodal Officer has a prescribed timeframe of 10 days to resolve the grievance.
- At last, the Principal Nodal Officer gets 10 days time to respond the issue.
How to Track Axis Bank Complaint Status?
Further you can now check the status using complaint number. However, you can track the complaint status by visiting the bank branch or calling the bank. You can call on 1800-419-0068 to check complaint status in Axis Bank.
Summary
To summarize, Axis Bank offers different channels to customers to file a complaint. You can file a complaint through call center, customer support, bank branch or website. Moreover, you can track the complaint status by calling on 1800-419-0068. The grievance redressal mechanism involves some authoritie for satisfactory response.
FAQs (Frequently Asked Questions)
How the grievance is acknowledged by the bank after getting it registered?
In general, the bank acknowledges the complaint the same way the complaint is registered. After that, the bank assigns a complaint number to the complainant.
In Axis Bank, what is the defined timeframe for redressing a grievance?
At the bank level, the defined timeframe for grievance redressal is 30 days from the date of receipt of the grievance. Moreover, it includes 10 days individually to a bank, Nodal Officer, and Principal Nodal Officer to resolve the issue.
I want to know the contact details of the Banking Ombudsman for issue redressal. How can I get it?
Surely, you can get the details of Banking Ombudsman on the bank’s website link.
What type of grievances can be lodged as per the grievance redressal mechanism?
You can lodge grievances in Axis Bank regarding the following issues:
1) ATM issues
2) Online/POS disputes
3) UPI/IMPS/RTGS/NEFT
4) Unauthorized or fraudulent banking transactions in electronic mode. It may include transactions of remote/online payment and proximity payment
5) Recycler/BNA issues
6) Others
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