Indian Overseas Bank is an Indian bank that operates in the public sector. Founded in 1937, IOB has its headquarters in Chennai, India. IOB invests all efforts to provide customer satisfaction through its services. Also, it offers a distinct platform for customers to file their complaints and get resolution.
Here is the process of filing a complaint in IOB and checking the complaint status.
Indian Overseas Bank Complaint Toll-Free Number
IOB offers toll-free helpline numbers to customers for filing complaints. You can easily contact the bank and register your grievance. Also, these numbers operate uninterruptedly 24×7.
- IOB Helpline: 1800-890-4445 & 1800-425-4445
- For credit card queries/complaints: 1800-425-7744
- Complaints against corruption: 1800-425-3402
Filing complaint at IOB Bank Branch
You can also visit the bank branch where you have an IOB account. Here, you can register your complaint to the bank executive and get a complaint registration ID.
Grievance Redressal Mechanism
IOB introduced this mechanism consisting of different levels of bank authorities. Following is the procedure of IOB’s Grievance redressal mechanism:
Firstly, the complaint registers to the Branch Manager where you have an IOB account. You can register complaints either on the phone or personally. The expected resolution time is 7 days at this level.
If you are not satisfied with the resolution, you can approach the Regional Manager. You can approach Regional Manager either through email or in writing. At this level, the expected response time is 7 days.
If the resolution fails to meet your requirements, you can further move to General Manager. General Manager of Customer Service Department is the Nodal Officer of Public Grievances, IOB Central Office. Further, you can send an email or write to the General Manager. Here, you get a resolution within the time slot of 7 days.
This level involves contacting the Internal Ombudsman of the Bank. It means that you can approach Internal Ombudsman of the Bank as appointed by IOB if still dissatisfied.
Further, in case of non-satisfaction, you can directly contact to RBI’s Banking Ombudsman.
How to Check Indian Overseas Bank Complaint Status?
After you file a complaint, IOB provides you with a complaint registration ID. This ID will help you track complaint status whenever you want. IOB offers a simple process to check complaint status. Here are the two options to track complaint status:
IOB C0mplaint Status Check Online
- Firstly, open the IOB website and go to the bottom of the page.
- Select the option “For Customer complaints”.
- Here, you will see a link for checking the compliant status. Now click on “Check Status of your Registered Grievance/Suggestion/Request”.
- Enter your Complaint ID in the designated field and click on Continue.
- Finally, you will get a complaint status on the screen.
Visit the branch
Contact to bank executive at the bank branch and provide your complaint ID. Then he/she will provide your current complaint status.
FAQs – Frequently Asked Questions
- How can I make ATM-related complaints in IOB?
You can either visit the branch or IOB website to register ATM-related complaints. If you visit IOB online portal, you will get ATM complaint form under the “Customer Corner” section.
- Can I get access to complaint status without login to the IOB internet banking account?
Yes, you can visit the IOB online portal and locate the “For customer complaints” section at the bottom of the page. Also, you can get a complaint status on your email or registered mobile number after it gets resolved.
- Are there any charges for filing or resolution of complaints in IOB?
No, IOB does not levy any kind of charges for filing complaints either online or offline. But, you can report to the bank if you get any charges for complaints in your bank statement.
IOB customers can register their complaints either through helpline numbers or by visiting the branch. Further, IOB provides a grievance redressal mechanism to ensure a satisfactory resolution to their complaints.