Vijaya Bank is one of the oldest public sector banks in India. It provides financial services and products through a wide delivery network. For the bank, customer satisfaction is of utmost importance. Due to this, it introduced a grievance redressal forum and other channels.
Vijaya Bank Complaint Toll free number
For any queries/complaints, customers can contact the bank using toll-free number. This toll-free number is available for all Indian residents. Moreover, you can use this number anytime i.e. 24×7.
Vijaya Bank Toll-free numbers are 1800-425-5885/4066/9992
Head Office Address of Vijaya Bank
The bank allows for filing complaints by contacting directly the bank’s head office. You can approach the head office either personally or through contact number. Therefore, contact details of Vijaya Bank head office are as follows:
Vijaya Bank Head Office,
41/2, Trinity Circle,
M.G. Road, Bengaluru – 560001
Contact number: 080 – 25584066
Online Complaint Submission
Besides these channels, you can also use internet banking for complaint submission. All you need is to visit the bank’s official website.
Now follow these steps for further proceeding:
- Click on the “Help Desk” section from the top-most panel. Further click on the “Complaints and Grievances” option from the list.
- Now you will find different links. Further, select the link stating “Submit Customer complaints/grievances”.
- It will redirect you to the complaint submission form. Fill all required details correctly and tab on the “Submit” option.
As a result, your complaint will be submitted. Further, you will instantly get a complaint registration number. Obviously keep this number securely for further proceedings.
Grievance Redressal Forum
Vijaya Bank has established a grievance redressal forum for customer complaints. The main aim of this forum is to resolve every customer complaint within a short period. In general, this forum constitutes four main levels.
At this level, customers initially file their complaint using the above-mentioned channels. Besides, they can also contact the Branch Manager to file any complaint.
If a customer is not satisfied with level 1 resolution, then they can approach to concerned Regional Manager. You will get the contact details of the Regional Manager either through a bank branch or website.
In case you still get a dissatisfactory resolution, you can further contact Principal Nodal Officer of Vijaya Bank. For this, you need to write a letter to the officer. However, the letter should mention complete details of complaints including complaint registration numbers. Hence, here are the contact details of the Principal Nodal Officer:
The Nodal Officer/Chief Grievance Redressal Officer,
Vijaya Bank Customer Comfort Cell
Head Office, 41/2, M. G. Road
Bengaluru – 560 001
Contact number: (O) 080 – 25584066 Ext 133
FAX: 080 – 25584236
Further, if you are not satisfied with the resolution, there is another level in the grievance redressal forum. You can approach the Banking Ombudsman to get a satisfying resolution. Moreover, you can either write a letter or lodge a complaint online.
Directorate of Public Grievances,
Government of India, Cabinet Secretariat
Sansad Marg, NEW DELHI -110 001
How to Check Vijaya Bank Complaint Status Online?
Via the Vijaya Bank website:
- Firstly go to the Complaints and Grievances section. Choose the link “Know your complaints/grievances”.
- Now fill complaint registration number and mobile number. Further, enter given CAPTCHA and click on the search icon.
Through toll-free number:
Vijaya Bank toll-free number can help you know your complaint status. Firstly you need to dial toll-free number. And provide a complaint registration number to the operator.
Vijaya Bank toll-free number is
Vijaya Bank offers different channels to customers to lodge complaints. Moreover, it also helps you track your complaint status via the website or toll-free number. Undoubtedly, Vijaya Bank endeavors to gain customer satisfaction at any cost.