OBC bestows different types of banking and financial services. Even though, customers may need to contact the bank regarding any grievance. Therefore, the bank provides different platforms such as email and call for the same.
How to file a complaint in Oriental Bank of Commerce
This article provides information on how to file the Oriental Bank of Commerce complaint. It also informs about how to check OBC complaint status online.
Visit Head Office Address
You can directly contact the bank’s head office via either post or email for any grievance. Contact details of OBC head office are as follows:
Oriental Bank of Commerce Corporate Office,
Plot no. 5, Sector 32,
Institutional Area, Gurgaon – 122001
E-mail Address: [email protected]
Contact OBC Customer Care Helpline Center
Call Centre services of OBC offer All India Toll-free and Tolled numbers. Undoubtedly, you can contact anytime to these numbers and file your grievance. OBC Call Centre numbers are:
- 1800-180-1235 (Toll-free number)
- 0124 – 2340940 (Tolled number)
OBC Grievance redressal Forum
The Grievance Redressal Forum of OBC constitutes different levels. These levels are as follows:
Level 1: Branch Manager
As per the process, OBC grievance redressal forum initiates with the branch manager of OBC bank.
- Firstly, you need to collect the complaint form from the OBC branch.
- After that, fill out the form and submit it to the branch against acknowledgment.
However, you can also get a complaint form on the bank’s website. You will receive the form as a PDF.
Level 2: The Nodal Officer, the Cluster Monitoring Offices
This level comes when he/she gets dissatisfaction with the resolution of the Branch manager. For this, you can get the contact information of Nodal Officers on the bank’s website.
Level 3: Regional Head Office
In the case of non-resolution of grievances, it is possible to further escalate the issue. It involves further escalation to the Regional Head Office. A detailed list of Regional Offices is available on OBC’s website.
Level 4: Assistant General Manager, Complaint Cell at Corporate Office
E-mail id: [email protected]
Level 5: General Manager (Principal Nodal Officer)
Sector-10, Dwarka, New Delhi – 110075, Contact no. : 011-280441531
Email id: [email protected]
Level 6: The Banking Ombudsman, Reserve Bank of India
He/she can approach RBI’s Banking Ombudsman when dissatisfied with the resolution.
Tel: 0124-4126590 / 4126470
E-Mail: [email protected]
File a Complaint Online
Rather than visiting a branch, you can also apply for a complaint online. Under the Grievance Redressal section, you will see a tab stating “Apply Now”. After that, provide the necessary information as asked and click on Submit.
How to Check & Track Oriental Bank of Commerce Complaint Status?
By calling on customer care
You can track your complaint by contacting the OBC customer care number. Firstly, dial either the Toll-free number 1800-180-1235 or the Toll-free number 0124 – 2340940. And you will know your complaint status.
Through OBC Online Portal
Now you can track your complaint status using an online portal. Firstly, go to the Customer Section and then click on the “Complaint status” tab. Further, enter your complaint number and CAPTCHA code. Consequently, you will get a complaint status on the screen.
To sum up, OBC offers different levels to convert your complaint into a compliment. For your convenience, the bank provides offline as well as online grievance mechanisms.